Terms of Service

MetaCraftTech Ltd provides King OS-branded and King OS-powered services. MetaCraftTech Ltd is a private limited company registered in England and Wales under company number 16471227, with registered office at 128 City Road, London, United Kingdom, EC1V 2NX. You can contact us at king@metacrafttech.com.

These terms apply when you use kingos.net, book or buy a service from us, receive scoped implementation work, obtain a digital product, or otherwise agree that we will provide King OS services to you. References to "King OS", "we", "us", or "our" mean MetaCraftTech Ltd. References to "you" mean the person or organisation buying or using the relevant service.

If you buy for purposes wholly or mainly outside your trade, business, craft, or profession, you are a consumer. Nothing in these terms limits rights that the law gives consumers and does not allow us to exclude.

Depending on what is described before you order, we may provide:

• AI Content Build Session: a paid advisory session focused on diagnosing a content or workflow bottleneck, agreeing priorities, and producing the stated session output or build map.
• Implementation services: separately scoped configuration, integration, automation, content-system, or related work described in an accepted proposal, statement of work, or order.
• Digital products: downloadable or online templates, guides, media, tools, training materials, or other digital content described at purchase.
• King OS services: software-enabled research, analysis, content, customer-service, workflow, support, and related services made available at the time.
• Free information or resources: website content, social content, guides, or other material that we make available without charge.

The description, price, deliverables, timing, and any service-specific conditions shown at checkout or in an accepted proposal, statement of work, booking confirmation, or order form form part of the contract. If there is a conflict, the expressly agreed service-specific document takes priority for that service, followed by these terms.

We do not promise that every feature, integration, platform, product, or service described as planned or experimental will be available. A social post, demonstration, roadmap, or draft does not create a delivery commitment unless it is included in your accepted order.

You must be at least 18 and legally able to enter into the contract. If you act for an organisation, you confirm that you have authority to bind it.

Your order is an offer to buy the service or product described. A contract is formed when we accept the order by written confirmation, issue an accepted proposal or statement of work, confirm the booking after any required payment, or begin supply at your request. An automated acknowledgement that we received a request is not necessarily acceptance.

Before you are bound, we will make available the main characteristics, total price or calculation method, payment terms, delivery or performance arrangements, and applicable cancellation information. We may refuse an order where the request is unlawful, unsafe, outside our capability or capacity, depends on access you cannot lawfully provide, or conflicts with platform or provider rules.

The price and currency are those displayed or agreed before purchase. Any applicable tax, fee, or additional charge will be disclosed before you commit to pay. We do not assume that a price includes or excludes VAT unless the checkout or agreed order says so.

Payments may be processed by Stripe, Gumroad, or another payment provider identified at purchase. That provider handles payment details under its own terms and privacy notice. We may receive payment status, amount, currency, transaction or order reference, product or entitlement information, and fulfilment status. We do not store full payment-card details.

A paid booking link, digital-product entitlement, implementation kickoff, or other paid delivery step may remain unavailable until cleared payment is recorded. A failed, reversed, disputed, duplicated, or mismatched payment does not create duplicate or continuing entitlement.

No recurring subscription or automatic renewal applies unless it is clearly described and expressly agreed before purchase. If a subscription is offered, its billing period, renewal price, minimum term, and cancellation method will be stated separately before you subscribe.

Calendly or another identified scheduling provider may be used to arrange sessions. The booking confirmation will state the date, time, timezone, duration, meeting method, and any preparation required. Provider availability and calendar delivery are subject to the relevant provider's systems.

You should check the booking details promptly and tell us of an error. Rescheduling and cancellation requests may be made through the controls in the booking confirmation or by emailing king@metacrafttech.com. Any service-specific notice period or reasonable charge must be disclosed before purchase. If none is disclosed, we will handle the request fairly, taking account of work already performed, capacity reserved, and losses we can reasonably avoid.

If we need to reschedule or cancel, we will offer a reasonable alternative or refund the part of the service not supplied. Nothing in this section affects your statutory cancellation or refund rights.

If you are a UK consumer buying at a distance, you will normally have 14 days from the day after the contract is made to cancel a service contract without giving a reason. You can cancel by emailing king@metacrafttech.com or by sending another clear statement that you wish to cancel. You may use the model wording at the end of these terms, but you do not have to.

If you expressly ask us to start a service during the 14-day cancellation period and then cancel before it is complete, you may have to pay a proportionate amount for the service supplied up to cancellation. If the service is fully performed during that period after your express request and acknowledgement, the cancellation right may end once performance is complete.

For digital content supplied without a physical medium, we will not begin immediate supply during the cancellation period unless you expressly consent and acknowledge that your cancellation right will be lost when supply begins. If that consent and acknowledgement are not obtained, your legal cancellation rights remain.

These rights are subject to the applicable law and any lawful exceptions. We will provide required cancellation information and contract confirmation in a form you can keep.

Refunds are provided where required by law, where we cancel a paid service without supplying a reasonable alternative, or where an expressly agreed refund term applies. Any discretionary refund is assessed fairly against what was promised, what was supplied, work already performed, avoidable loss, and the circumstances of the request.

For consumers, services must be performed with reasonable care and skill. Digital content must meet applicable legal standards, including being as described, of satisfactory quality, and fit for a purpose made known where the law requires. Legal remedies may include repeat performance, repair or replacement, an appropriate price reduction, or refund. Nothing in these terms replaces or restricts those remedies.

Approved refunds are normally returned through the original payment provider. Provider processing times are outside our direct control.

Implementation work is governed by the accepted proposal, statement of work, or order. It should identify the objective, deliverables, exclusions, assumptions, customer dependencies, milestones, price, and acceptance method appropriate to the work.

A request that changes the agreed scope, assumptions, volume, platform, access model, delivery timetable, or acceptance criteria may require a written change. We will explain any effect on price and timing before carrying out chargeable out-of-scope work. Neither party is required to accept a proposed change.

Dates depend on timely access, decisions, materials, approvals, and third-party availability. We are not responsible for delay caused by a customer dependency or third-party restriction, but we will take reasonable steps to reduce the impact and will tell you when a material delay becomes known.

You are responsible for:

• providing accurate instructions, decisions, materials, and approvals reasonably needed for the service;
• having the rights and authority needed for data, content, accounts, brands, music, images, credentials, and other assets you ask us to use;
• maintaining lawful, secure access to your systems and connected platforms and following their terms and policies;
• not sending passwords, access tokens, full card details, special-category personal data, or confidential third-party information unless an agreed secure method and genuine need have been established;
• reviewing outputs and obtaining suitable professional advice before relying on them for legal, medical, financial, safety-critical, employment, regulatory, or similarly high-impact decisions; and
• using the services lawfully and not to harm, deceive, harass, impersonate, infringe rights, bypass security, distribute malware, or manipulate a platform.

We may pause work or restrict access where necessary to protect security, comply with law or platform rules, prevent harm, or resolve a material dependency. We will explain the reason where we reasonably can.

King OS may use rules-based and AI-assisted systems to research, classify, summarise, analyse, draft, transform, route, automate, or support content and customer-service work. Human oversight is used for ambiguous, sensitive, exceptional, escalated, or approval-controlled actions, as described in our Privacy Policy.

AI output can be incomplete, inaccurate, or unsuitable. We apply the review and acceptance controls stated for the service, but you must make your own assessment before publishing, sending, deploying, or relying on an output. We do not promise a particular platform reach, audience response, search ranking, revenue, saving, or other result unless a specific measurable commitment is expressly included in your order.

Unless expressly agreed in writing, our services are not legal, medical, financial, tax, employment, or other regulated professional advice.

Services may connect with or use Meta, Facebook, Instagram, TikTok, YouTube, X, Manychat, Slack, Telegram, Calendly, Stripe, Gumroad, hosting, AI, analytics, messaging, and other identified providers. These providers are independent services with their own terms, privacy notices, technical limits, review processes, fees, and availability.

Publishing, comments, direct messages, private replies, account insights, payments, bookings, and other actions are limited by the connected account's permissions, the provider's policies, messaging windows, rate limits, app-review state, and API support. We do not promise that a provider will approve, retain, recommend, deliver, or continue a feature or account.

Manychat and other channel tools may be used as optional or temporary adapters. They do not replace the King OS customer record or the agreed service scope. You remain responsible for the content and recipients you authorise us to use, and we will not knowingly send unauthorised messages or perform unrelated account actions.

You retain ownership of materials you provide. You give us a limited, non-exclusive permission to host, copy, adapt, process, and transmit those materials only as reasonably needed to provide, secure, evidence, and support the agreed service.

MetaCraftTech Ltd and its licensors retain ownership of King OS, software, methods, systems, prompts, templates, know-how, brands, and other material that existed before the work or was developed as reusable background material. Open-source components remain subject to their applicable licences.

Ownership or licensing of a bespoke deliverable is as stated in the accepted order. If the order is silent, then once the relevant fees are paid, we grant you a worldwide, perpetual, non-exclusive licence to use the final deliverable for the personal or business purpose for which it was supplied. This does not transfer our background materials, third-party materials, platform rights, or rights that cannot lawfully be granted.

AI-assisted output may not attract intellectual-property protection in every country and may resemble material produced for others. You are responsible for final clearance of names, trade marks, regulated claims, and third-party rights where that is material to your intended use. We will disclose known third-party or licence restrictions relevant to the agreed deliverable.

Delivery occurs through the method stated in the order, such as a live session, secure link, email, account configuration, repository change, or agreed handover. You should inspect a deliverable within any reasonable acceptance period stated in the order and identify a material failure against the agreed acceptance criteria with enough detail for us to investigate.

We will use reasonable care and skill to correct a material non-conformity within the agreed scope. A request for a new feature, additional platform, changed brief, or different outcome is a change request rather than defect correction. Acceptance, use, or silence does not remove rights that the law gives a consumer.

Support, maintenance, response times, and post-delivery changes are included only to the extent described in the order. If no support period is stated, reasonable clarification about the delivered item is included, but ongoing maintenance, monitoring, platform changes, and new work are not automatically included.

We aim to provide services reliably, but internet, AI, hosting, payment, scheduling, social, and messaging systems can fail or change. We do not guarantee uninterrupted or error-free availability. Planned maintenance, security action, provider outages, force majeure, and platform changes may affect delivery.

We may make reasonable technical or security changes that do not materially reduce an agreed service. If a change materially prevents the agreed outcome, we will work with you on a reasonable alternative, revised scope, or appropriate remedy.

You should maintain your own copies of important source materials and final deliverables unless the order expressly includes backup or retention services.

Each party must protect non-public information received from the other and use it only for the agreed purpose, except where disclosure is authorised or required by law. This does not apply to information that is already public without breach, was lawfully known, is independently developed, or is lawfully received from another source.

We handle personal data as described in our Privacy Policy. Instructions for requesting deletion from King OS systems and understanding connected-platform deletion boundaries are at Data Deletion. If implementation work requires us to process personal data for you as a processor, any additional data-processing terms required for that scope should be agreed before that processing begins.

Either party may end an ongoing service as allowed by the order or applicable law. We may suspend or end a service immediately where continuing would be unlawful, unsafe, materially insecure, abusive, infringing, or contrary to a provider's rules, or where an undisputed payment remains overdue after reasonable notice.

When a service ends, you must pay properly due amounts for authorised work already supplied, subject to your cancellation, refund, and statutory rights. We will provide completed paid deliverables and a reasonable handover where the order requires it. Access, licences, confidentiality, payment, intellectual-property, liability, dispute, and other provisions intended to continue will survive termination.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot legally be excluded.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, and we do not exclude liability for damage to your property caused by digital content where the law makes us responsible. If you use a consumer service for commercial purposes, we are not responsible for business losses to the extent permitted by law.

If you are a business customer, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, business, anticipated saving, goodwill, or data, except where the accepted order expressly states otherwise. Subject to the liabilities that cannot be limited, our total aggregate liability arising from an order will not exceed the total fees paid or payable under that order during the 12 months before the event giving rise to the claim.

We are not responsible for a third-party provider's independent act, outage, policy decision, account restriction, or content removal, but this does not excuse our own failure to use the reasonable care and skill required for the service we agreed to provide.

We may update these terms for future orders or to reflect legal, security, provider, or service changes. The current version will be posted here with its effective date. A material change to an ongoing paid service will be notified where reasonably possible and will not retrospectively rewrite a completed order or remove accrued rights.

If a change materially disadvantages you during an ongoing service, you may contact us to discuss an appropriate alternative or ending the affected service, subject to the agreed order and applicable law.

Please send a complaint to king@metacrafttech.com, with the relevant order or booking reference and a clear description of the issue. We will acknowledge it and aim to resolve it fairly before either party starts formal proceedings.

These terms and any non-contractual dispute are governed by the laws of England and Wales. If you are a business customer, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, this does not remove any mandatory protection or right to bring proceedings in another court available to you under applicable law.

If part of these terms is unlawful or unenforceable, the remaining parts continue. A delay in enforcing a right is not a waiver. You may not transfer your contract without our written consent, except where the law gives you that right. We may transfer it as part of a genuine business reorganisation or transfer, provided this does not reduce a consumer's rights.

No person other than you and MetaCraftTech Ltd has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. These terms, together with the accepted order and documents they expressly incorporate, form the agreement for the relevant service.

You can copy and send the following to king@metacrafttech.com. You do not have to use this wording.

• Company: MetaCraftTech Ltd
• Company number: 16471227
• Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
• Email: king@metacrafttech.com
• Website: kingos.net